Key words: Warranty, conditions, validity, scope, limitations, complaints, damages
Waterguard offers 2-year guarantee and 5 year right of complaint for all its products. Read more about our warranty conditions below.
Waterguard Product Warranty
1. Scope of the warranty
These warranty terms apply between Waterguard Intl. AS, org. no. 984 750 862, Nedre Storgt. 46, 3015 DRAMMEN (hereinafter "Waterguard") on the one hand, and the consumer on the other.
The warranty applies to the Waterguard products and accessories mentioned at www.waterguard.no.
The warranty is intended to give the consumer an extended protection in relation to the general consumer legislation provisions. The guarantee does not replace ordinary insurance schemes, such as water damage insurance, contents insurance and the like.
2. Conditions for the warranty's validity
For the warranty to apply, the consumer must be able to document or otherwise prove that
the following conditions are met:
The product must have been purchased through one of Waterguard's authorized dealers no later than five years before the date the warranty claim arises.
The product must have been installed and tested by an authorized plumber before the system was put into use.
If the Product has been connected to the house's alarm system or equivalent electronic systems, it must have been installed by an authorized electrical installer.
The product must have been installed and tested by the installer in accordance with Waterguards
During the warranty period, the product must have been used, tested and maintained by the consumer in accordance with Waterguard's user guides.
The product must only have been fitted with original Waterguard parts.
3. Scope of the warranty
Waterguard guarantees that the Product will function for its purpose and without malfunctions or other types of defects in materials and software from the time of purchase and for five years thereafter.
During the warranty period, Waterguard covers the costs of repairing the product in question, possibly installing a new and equivalent product if the product in question cannot be repaired in accordance with being profitable.
Waterguard's products are also covered by general liability and warranty insurance, limited to NOK
200,000 per case of personal and/or property damage.
4. Limitations on warranty liability
Waterguard is not responsible for malfunctions or other defects in the Product that have their cause in anything other than the product's construction and execution, including, among other things, failure of the customer's own alarm system, mechanical damage etc.
Waterguard is not responsible for the replacement and/or repair of the Product as well as any compensation for other direct financial loss arising as a result of breach of warranty.
Waterguard's liability thus does not include consequential loss or other forms of indirect loss.
The consumer is also responsible for seeking to limit a potential or actual extent of damage as far as this is possible. To the extent that the consumer neglects such damage limitation, Waterguard's liability for compensation may be reduced or waived entirely.
5. Warranty claims and complaints
Waterguard must receive notice as soon as possible if a defect in the Product could lead to a warranty claim and/or claims for compensation, for example in the case of risk from water damage. Waterguard shall have the right to choose whether Waterguard's own personnel or other authorized professional personnel shall be sent out to the installation site, as well as to decide how the warranty claim can be met.
If Waterguard does not respond within a reasonable time to the consumer's inquiry, the consumer has the right to contact an authorized plumber directly.
6. The consumer's liability for damages
The consumer can be made liable for expenses, costs and other losses incurred by Waterguard in the follow-up of the consumer's wrongful guarantee claim, including but not limited to own resource use, expenses and costs of an authorized plumber or other qualified professional personnel, travel expenses etc.
In the event of disputes or other disagreements regarding the validity, interpretation or enforcement of the product warranty, Norwegian law shall apply. Disputes that cannot be resolved through amicable negotiations between the consumer and Waterguard shall be resolved by the ordinary Norwegian courts, unless mandatory legislation determines that another venue shall apply.
8. Waterguard+ extended warranty
Waterguard+ systems which is activated and associated to an Abra home has extended warranty - total 10 years. An activated system means that the Linkbox+ is registered in the Abra cloud connection via an internet connection. Associating the system to a Abra home is done in the Abralife app (creating an account and a home and adding the Linkbox+). Click here for more information.