The system must be activated after installation. Activation means establishing a connection to the Abra cloud integration via a standard internet connection (WIFI, Ethernet or 4G).
Why does the system need to be activated?
- Activating the system ensures the system is connected to the Abra Cloud integration.
- The connection ensures the system is automatically updated with any new software (OTA updates).
- When connected, the system is monitored, and data is shared for diagnostics. This means we can provide better and more accurate support and proactive services to the system owner.
- An activated system has extended product warranty. (10 years.)
- An activated system ensures better and faster customer support for the system owner and less supportcalls from system owner to the installer after an installation.
The system may be activated by the installer or the system owner. We recommend activation is done by the installer s this will secure functionality as described above and to give the customer a better experience with the product and the installation service. When the system is activated by the installer, Abralife onboarding (adding a home and connecting the Linkbox+) will be easier and faster for the customer. Also, the customer will have a better experience when getting in touch with customer service (as customer service can view system data)
Activation procedure for installer
To be able to activate a customer system, the installer needs to download the Abralife app and create an installer account. The app is free of charge and can be downloaded in App Store or Google Play.
Click "Sign up as installer" in the bottom of the first page (1). Add your name and email address and read the user terms (2). To get more familiar with the app and the Abra platform which Waterguard+ is integrated with, take a look at the video presented and then click "Got it" (3).
To start activating a customer system, navigate to "Installer dashboard" in the Menu section and click "Add Project" (1). Enter the home address and H-number if available (2) and click "Next". Then, add additional information about the home (if not available, this can be added by the homeowner later) and your reference to the installation order (3). Click "Save". PS! Only fields marked with an asterix are mandatory to fill.
When the project (home) is added, the Linkbox+ can be connected. In Hub-section, click "Add" (4) and then "Continue" (5). You may now search for the Linkbox+, either via your mobile phone Bluetooth connection (6a) or by scanning the Linkbox+ QR-code with your phone camera (6b).
When a Linkbox+ is found, the app will confirm. Click "Connect" (7). PS! If more than one Linkbox+ is found during bluetooth-search, you can click the speaker-symbol next to each Linkbox+ to identify the correct device (!). This will trigger an audible signal from the actual Linkbox+.
When the Linkbox+ is added, you need to connect it to internet and the Abra Cloud Service in one of the following ways:
Linkbox+ Pro has a built-in SIM-card and doesn't require any configuration. Internet connection is automatically established. See this troublehooting article if any connection issues.
A Cat.kabel with RJ45 connector is plugged from an available LAN-port on the home network router and into the Ethernet port in the Linkbox+. As long as the home network router is set up with dynamic IP (DHCP), the system will automatically connect to internet and the Abra cloud. See this troublehooting article if any connection issues.
Click "Connect Wi-Fi" (8a) and enter network name (SSID) and password (9).
If no Wi-Fi nerwork is available, you may use the "Shared internet" functionality on your mobile phone (hotspot) to establish a temporary internet connection for system registration (8b). See this troublehooting article if any connection issues.
Keep in control of ongoing and completed projects
Installer may use the Abralife app to control his/her own home and also keep track of ongoing and completed customer projects. In the installer section, a project will either be in state "Ongoing" or "Transferred". An ongoing project represents a system which is activated but not yet associated (transferred) to a Abra home. A transferred project means that the system is associated to an Abra home (the system owner has created an Abra account/home, and associated the Linkbox+ to it.
Activation procedure for system owner
If installer have activated the system, the system owner will experience that the Abra home is partly configured when connecting the Linkbox+ in the Abralife app for the first time.
If not activated, the system owner will be guided through a complete setup when the app is opened the first time.
See Abralife User guide for details - https://support.abralife.com