Adapter 1 and 2 - Troubleshooting

Troubleshooting, Tips & Tricks for Adapter 1 and 2 (Wired system)

The alarm goes off for no visible reason (no leakage, water spillage, etc)

- Make sure it's not a leak. Adapter 1 and 2 are often installed on pipework in the kitchen in connection with the dishwasher, so potensial reason for the alarm should be investigated thoroughly (check under the kitchen worktop/ in the plinth).

- Wipe the connected sensor tape well with a dry cloth. Dirt/dust on a sensor point can trigger a false alarm.

- Check whether the sensor tape is laid so that two sensor points can touch each other. Contact between sensor points leads to a short circuit - which will trigger a false alarm. If sensor points can touch each other when there is motion in the kitchen counter (drawers out/in, garbage rack out/in), this could also trigger a false alarm.

- Remove the sensor tape from the Jack adapter. If the error still appears, there is something wrong with the sensor tape, and this must be replaced. If the error persists, there may be something wrong with the Jack adapter (for example a case of bad contact/connection). A defect in the valve control may also be the case, but all the above points should be checked to eliminate sources of errors.

The alarm goes off (leakage, water spillage, function test) but the water does not shut off

- If a clicking sound is heard from the valve when the alarm goes off, then there is a fault with the valve. This causes the valve not to being able to shut the water off. The clicking sound indicates that there is sent a signal from the valve control to close the valve, but the valve may have stuck, or particles, dirt or something else may have entered the valve, preventing it to close.

- If a clicking sound cannot be heard from the valve when the alarm goes off, this means that no signal is sent from the valve control to the valve. There is probably a fault with the valve control, and this unit must be replaced to remedy the fault.

The dishwasher is not powered through the plug in the Waterguard adapter

- To make sure that the dishwasher works as it should, plug the dishwasher directly into a socket. Doing this, you also make sure that there's no problem with the homes mains network, that a fuse hasn't tripped, etc.

- Test the plug in the adapter with another electronic item (kettle, mobile charger, etc). If the plug does not supply power, the Waterguard adapter must be replaced.

The water is not shut off (no alarm), but a beeping sound/morse sound can be heard (often together with flashing green light)

1. Pull the adapter out of the socket.
2. Hold down the RESET button on the adapter (whick is still out of the socket)
3. Plug the adapter into the socket, continue to hold the RESET button for up to 60 seconds.

If the error does not disappear after trying this, the adapter must be replaced.