1. The sensor is triggered, but there is no alarm on the control panel.
This is most likely due to missing connection between sensor and control panel. Check out this video or follow the steps below:
- Hold the RESET-button on the control panel for 2 seconds until you hear a single and a double beep. Release the button. The panel is now in pairing mode and will search for other units.
- Hold the RESET-button on the wireless sensor for approx. 2 seconds until the control panel confirms the connection by playing a sound. PS! The RESET-button on a wireless sensor is a small, black button on top of the left side of the circuit board (See picture below).
2. The sensor is triggered and the panel beeps, but the valve actuator does not respond.
This is likely due to missing connection between the control panel and the valve actuator. Se this video for instructions or follow the steps below:
- Hold the RESET button on the control panel for 2 seconds until you hear a single and a double beep. The control panel is now in pairing mode.
- Hold the RESET button on the wireless valve actuator for approx. 2 seconds until you hear a double beep. Release the button and wait for a confirmation sound fra both units, indicating a succesful connection.
The Reset button on the valve actuator is placed on top or on the side of the actuator, depending on the version.
3. The sensor is triggered, the panel beeps, the valve actuators reacts and the valve clicks. But the water is is NOT shut off.
As long as the valve clicks when a water leakage alarm is triggered, the electronic components of the system is working normally. Most likely, there's something wrong with the valve. It could e.g. be caused by dirt/hemp, and you should open the valve for inspection and cleaning. Click this link for how-to video.
If you still have problems with SMART STOP, contact Waterguard customer service for further assistance.
4. The water supply is permanently closed even though there's no alarm
Check that the valve is installed in the correct direction. If necessary, inspect and clean the valve (See video link in the section above)
5. The system goes directly into alarm, and the water shuts off immediately after the components (valve actuator and control panel) is powered. Resetting the system won't help.
In this scenario, one of the sensors is causing the issue. If sensor tape/wire is connected directly to the valve actuator, check the tape/wire for any damage. Also, make sure the sensor points doesn't get in touch with eachother (or any other conductive material). You can also disconnect the sensor tape/wire and test if it helps.
If the issue continues when disconnecting the tape/wire, use the eliminination method - deactivating one wireless sensor at a time (remove batteries) until you find the source.
Contact customer service if you can't figure it out.