I am not able to get Linkbox+ online. What do I do?

Network connection is established by installer during system installation & activiation (via an installer account in Abralife app). Alternatively, the home owner can configure the network in Abralife via Menu/Home/Central Unit (Linkbox+).

A fully connected system is indicated with an active Cloud connection and one green 'internet connection' icon (Wifi, Ethernet or SIM-card)

If you're having problems connecting the Linkbox+ to internet and Abra cloud services:

4G/5G connection:

• Ensure the Linkbox+ supports 4G/5G communication (has a built-in Sim-card). See this article for help.
• If it's the first time the Linkbox+ is powered up, it might take some time for the SIM-card to connect to the relevant service provider (up to 5 minutes). This is always the case if it's not a norwegian service provider (installed in other countries than Norway)
• Check the 4G reception in the area where the Linkbox+ is installed (use your mobile phone)
• Try to connect via WIFI if possible.
• Contact Customer Service for help if you're still not able to resolve the issue.

Wi-Fi:

• Linkbox+ does not support 5GHz wireless networks. Check that the network you are trying to connect is a 2,4GHz network. (Modern routers typically have 2 networks (SSID) you can connect - 5GHz and 2,4GHz. A 5GHz-network typically have 5GHz as part of its name (SSID))
• Doublecheck that the correct SSID name and password is added.
• Ensure you don't have excessive security settings in your router that prevents automatic connection.
• Try several times if the search process runs out and fails. Restart the appen between the attempts.
• Shut down you phone completely and start it again. Log into Abralife again and try once more.
• Contact Customer Service for help if you're still not able to resolve the issue.

Ethernet:

• Verify that the Ethernet cable is locked and secured into the "Ethernet" port of the Linkbox+
• Verify that the Ethernet cable is locked and secureed into the home router/switch and that correct port is chosen (On a normal home router, the ports are typical marked as LAN1, LAN2 etc.
• Try to connect another device with Ethernet connector (e.g. a laptop computer or a Smart TV etc.) Are they automatically connected to internet?
  • If no, check the LAN-configuration/setting of your router. Ensure your nettwork is configured for dynamic DHCP and that there is no security settings preventing connection 
  • If yes, contact Customer Service for assistance.