As a private person I wish to submit a product claim. What do I do?

Key words: claim, product claim, 

1. 1. First of all - Ensure that the product is actually defective by reading the product user manual and our troubleshooting articles on this portal.
   2. If no luck, submit a ticket to us by clicking "Submit a request" in the top right corner (or click here). You can also contact Waterguard customer service via other channels. Contact information is found here. For quick and efficient handling, we recommend
      1. that you add a photo of the product label of the defective product. Alternatively, provide the NRF-number/Batch-number (and serial number if it exist)
      2. that you provide a detailed description of the issue. Adding photos/video is usually very helpful.
   3. Waterguard customer service will provide further guidance

If Customer Service accepts the claim request, the typical outcomes are

1. If easily swapped, a replacement product is sent directly to the customer

2. If a plumber is needed, Customer Service will order a service job from one of our service partners.

Our warranty terms are available here.